D.due takes care of your boots.

D.due boots have a 3-month warranty from the date of purchase.
Upon receipt of the product, if the customer believes there are manufacturing defects, please contact the D.due authorized dealer, from whom the purchase was made. Any defects will always be verified by D.due boots production.

After three months, we will provide the assistance necessary for any repairs, the cost of which will be borne by the customer. intervening and evaluating case by case.

You are not entitled to the warranty if the damage is caused by improper use of the boot or by incorrect maintenance of the boot, or by accidents.

By contacting customer service at info@ddueboots.com, you need:

  • name and surname
  • date of purchase and purchase receipt or invoice
  • product name and size
  • description of the defect and demonstration photos
  • shipping address
  • telephone number